Shipping Policy for Kalahues
This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from Kalahues through our official website, kalahues.com, and Instagram account. Please read this policy carefully before placing an order. By making a purchase, you agree to the terms outlined below.
1. Delivery Zones
At present, Kalahues exclusively delivers products within India. We do not offer international shipping. All orders are dispatched from our fulfillment center to the delivery address provided by the customer during the order placement.
2. Shipping Charges
The product prices displayed on our website are exclusive of any taxes and shipping charges. Shipping charges will be calculated and displayed during the checkout process based on the delivery location and the total weight of the order.
3. Order Processing Time
Orders/Clothes that are already produced and are in ready to ship category are typically processed within 2 business days from the date of order placement. Orders that are to be design and curated shall need 7 days processing time to ship. During peak seasons or promotional periods, order processing times may be subject to slight delays. We appreciate your understanding in such cases.
4. Shipping Time
Once your order has been processed, the estimated delivery time will depend on your location within India. Generally, orders are delivered within 5-7 business days from the dispatch date. Please note that unforeseen circumstances such as natural disasters, strikes, or other external factors may impact shipping times.
5. Order Tracking
Customers will receive a shipping confirmation email containing a tracking number once the order has been dispatched. You can track your order using the provided tracking number through our logistics partner’s website.
6. Shipping Partners
We work with reputable shipping partners to ensure the safe and timely delivery of your orders. While we make every effort to deliver within the specified timeframes, we cannot be held responsible for delays caused by our shipping partners.
7. Shipping Address
Customers are responsible for providing accurate and complete shipping addresses. Kalahues will not be liable for any delays or additional shipping charges incurred due to incorrect or incomplete addresses.
8. Taxes and Duties
Product prices mentioned on the website are exclusive of applicable taxes. Customers will be responsible for any additional taxes, customs duties, or other fees levied by the destination state or country.
9. Returns Due to Non-Delivery
In the event that an order is returned to us due to non-delivery caused by an incorrect address or failure to collect the package, the customer will be responsible for any additional shipping charges incurred for re-sending the product.
10. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at [info@kalahues.com](mailto:info@kalahues.com).
This Shipping Policy was last updated on 1/2/2024.